Frequently asked questions

Ordering, pricing, freight, minimums and payment — the questions buyers ask us most.

Do I need an account to see prices?

No. All unit prices are public and no login is required. A trade account only matters if you want trade-specific terms or tax documentation.

What is the minimum order?

Two minimums apply. Per SKU: 100 pcs enters the first price tier. Per shipment: the goods subtotal must reach $100. Below either figure we cannot process the order profitably.

How does tiered pricing work?

Tiers are calculated per SKU, not across the whole order. Ordering more of one line and less of another does not lift the other line's tier.

Order quantity (per SKU)Price tier
100 – 499 pcsTier 1
500 – 1,999 pcsTier 2
2,000+ pcsTier 3

How is freight calculated?

Freight is quoted per shipment, not shown on the product page, because it depends on volume, weight, destination and trade term (DAP or DDP). Submit your enquiry with the delivery address and we will quote.

How do I pay?

By T/T against a proforma invoice. We do not take card payments online and we do not ask for payment details at the enquiry stage.

Can I order single units as samples?

Our supplier packs by the case, so single-unit samples are not always possible. Low-price lines starting from around $0.20 per unit are the practical way to test a product.

Do you customise or private-label products?

Not at present. Goods are supplied as listed. If customisation becomes available it will be published on the relevant category pages.

What about lead time?

Goods ship from China. Lead time is the supplier's handling time plus international transit, and we confirm it on the proforma invoice. Treat any figure as indicative until it is confirmed in writing.

Which shipping methods do you offer?

Four: sea freight (full or shared container), rail freight on the China–Europe block trains, air freight, and express courier. Sea and rail suit full containers and large volumes; air suits urgent bulky cargo; express suits small urgent restocks for a shop.

Who do you sell to?

Trade customers: shops and independent stores, market stalls and vendors, online sellers, and nonprofits or schools. We are not a retail store — minimums apply.

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