The terms on which we quote, invoice and ship wholesale orders — minimums, pricing tiers, payment, trade terms, lead time and claims.
These are the terms on which we quote and supply wholesale goods. Where a proforma invoice or a signed agreement says something different, that document prevails for that order. This page is a statement of our trading practice, not legal advice.
We sell to trade customers: shops and independent stores, market traders, online sellers, and nonprofits or schools buying for their own use. We are not a retail store and we do not sell single units to consumers.
Two minimums apply to every order, and both have to be met. You may mix as many different products as you like: the $100 applies to the whole shipment, not to each line.
Prices shown on product pages are unit prices in US dollars and exclude international freight, import duties and local taxes. Each line carries three published tiers, calculated per SKU: 100–499, 500–1,999 and 2,000+ units. Ordering more of one line does not lift the tier of another. Catalogue prices move with supplier cost and exchange rates; the price that governs an order is the one on the proforma invoice.
An enquiry is not an order and does not reserve stock. A quotation confirms stock and freight for the whole shipment. An order is formed only when we issue a proforma invoice and you approve and pay it. Goods and freight appear on that invoice as one total. Nothing is charged before you approve it, and we never request payment details at the enquiry stage.
By T/T (bank transfer) against the proforma invoice. We do not take card payments online. Bank details are sent only with the invoice, to the email address on the enquiry.
Freight is quoted per shipment rather than listed on the product page, because it depends on total volume and weight, destination and trade term. Two terms are used: DAP — we deliver to your address and you handle import clearance and duties; DDP — we deliver with duties paid, where the destination country allows it. Some destinations must clear under DAP, and we confirm which applies before invoicing. Transit ranges for the four shipping methods are published on the shipping & payment page, which is the single source for those figures.
Goods ship from China. Supplier handling time and the handover date to the forwarder are confirmed on the proforma invoice; treat published transit ranges as indicative until a date is confirmed in writing.
Stock figures are what the supplier last reported, not a reservation. If a line sells out between your enquiry and the invoice, we tell you before you pay and either propose an equivalent line or remove it from the total.
Product names, materials, pack units and photographs come from the supplier's own listing. Packaging, colour shade and small specification details can vary between production runs. If a specific substrate, certification or finish is essential to you, state it in the enquiry and we will confirm it for that batch rather than assuming the listed description holds.
Any shortage or damage claim must be raised in writing within the period stated on the proforma invoice, with photographs of the outer packaging and the affected lines. Claims raised after that period, or after goods have been put into sale, cannot be priced back.
You can add lines to a quote list on any product page, or send us a list of your own. A blank spreadsheet version of the columns we need is here: order-template.csv — SKU, product name, pack unit, quantity, and your delivery address and contact at the top.
Governing law, liability limits and a returns policy depend on the trading entity behind this site and need review before they can be published. Ask us and we will confirm the position for your order; we will add the clauses here once they are settled.